PRIVACY POLICY

General

Respect for your privacy and the management, protection and security of your personal data are a priority for La route des parfums (or the “Company”, “us”, “we”). The Company has established this Privacy Policy, which also includes the Cookies Policy as a single text and an integral part thereof (hereinafter “Data Policy” or “Policy”) to inform you when you visit or buy from www.laroutedesparfums.gr (hereinafter “e-shop”, “Online Store”, or “Website”, or “La route des parfums”), or become a member or subscribe to our Newsletter recipients list or use, in any other capacity, La route des parfums services or take part in its promotional or other actions or use its Social Media or otherwise (hereinafter “you”, your”),

1. of the types of data it collects or produces for you and,
2. of the purpose of collecting and processing your data and,
3. about how these data are processed and,
4. about their recipients and the purpose for which they are processed,
5. about your rights and choices on your personal data and,
6. about how to contact us concerning any matter you may be concerned about in relation to your personal data.

Modifications:

This version was updated on 15/05/2019. This Policy replaces all previous disclosures we may have previously provided about our disclosure practices. This Privacy Policy is governed by the relevant provisions of Greek and Community law relating to the protection of individuals from the processing of personal data. Any future change to this regulatory framework will be the subject hereof. We therefore reserve our right to change this statement and to apply any change to your data and our practices in relation to their collection and processing, as required by law, and/or modify or replace the whole or/and part of this Policy in our sole discretion.

If there are substantial changes to this Policy or our practices regarding your data change in the future, we will notify you by publishing the changes to our Website. However, if you wish any clarification or information regarding the changes, or you wish to raise a dispute, a reservation or a question about such changes, you may contact us at the address listed in the section below. Please note that any information/clarification provided to you in connection with any changes to this Policy does not constitute a replacement, substitution or modification of this Policy.

If you continue to navigate on our Website, or to use our Services and/or to make purchases through our Online Store, this means that you automatically and unreservedly accept the modified terms of this policy. If you do not agree with the modifications, you must not take any action or make any use of the Website or purchase, and you must not provide any personal data. However, you are entitled to terminate the contracts between us and ask for your Account and data to be deleted. In any case, for any information or clarification, you may contact us while retaining your rights with respect to your personal data as outlined and described in Section V below.

This Privacy Policy includes:

• information about your Personal Data Processing Officer as well as contact details of the Personal Data Protection Coordinator (DPC) for any issue that relates to your data;
• the types of data we collect for you and the collection methods used;
• the purpose of collecting and processing your personal data and the legitimate basis for processing them;
• the security measures we take to protect your personal data;
• the time period during which we keep your personal data;
• your rights and how you can access them, and your choices regarding the collection and processing of your data;
• protection and storage of your data.

CONTROLLER & PERSONAL DATA PROTECTION COORDINATOR

Who is the Controller?

The Controller of your personal data is the company “La route des parfums”, headquartered in Leof.Dimokratias 4 Keratsini, Greece (TIN:151043955) and GEMI127153509000, tel. 6942649916 (hereinafter referred to as the "Company").

Contact details of the Company’s Data Protection Coordinator

You can contact the Company’s Data Protection Coordinator (DPC) on the email info@laroutedesparfums.gr and the telephone number 6942649916

Questions and Feedback

You may contact us at the contact details listed above and provide us with your feedback, queries, comments or any complaints regarding this Policy and the collection and processing of your personal data, in general. You have the right to submit any complaint regarding your personal data that may arise from their processing by the Company to the Hellenic Data Protection Authority, which is the supervisory authority of Greece. For details, see the following link www.dpa.gr. However, we consider it our obligation and duty to handle any concerns you may have about your personal data we process, so please do not hesitate to contact us.

DATA COLLECTION AND PROCESSING

WHAT types of data we collect for you and HOW we collect them

When you navigate to our Online Store or La route des parfums Social Media, submitting an order, open your Account, sign up for our Newsletters or the La route des parfums Loyalty Program, you take part in promotional activities such as contests, social media interaction (e.g., comments, Likes, etc.) or otherwise, we collect various types of personal data for you, either directly from you or from third parties, or which we collect or create by our own means (including through automated means).

Indicatively, we collect the following personal data for you:

• Identity Data: (name, username, membership code, or other similar ID) that you provide to us when submitting your order or when registering as a La route des parfums Member with the opening of an Account, your participation in contests, etc.
• Contact Data: (fixed and/or mobile phone, e-mail address and other contact information) that you provide to us when submitting your order, opening an Account or as part of receiving a commercial communication from our Company or participating in various actions of our Company (e.g. contests, etc.).
• Delivery Details: Postal address (street, number, PO, city, country)
• Financial data: (bank account, transaction value, credit notes, refunds, debit or credit card information, billing address, etc.) that you provide to us when you pay by electronic means, in the case of refunds deducted from your purchases, etc. The card details, their confirmation, preapproval of payment and final charge are recorded in Piraeus’s secure environment (SSL). The website www.laroutedesparfums.gr is by no means aware and does not handle or store your card details.
• Transaction/Purchase Data: (type of purchase, transaction value, place of delivery, time of purchase, purchase history, complaints, payment method, details required in case of change or re-crediting of an account, such as a bank account, beneficiary name, IBAN, banking institution etc.) that we collect about your purchase and/or your Account.
• Consumer Behavior Data: Consumer preferences while browsing the e-shop, i.e. the items you view, your shopping cart, Wishlist, your social media activity (e.g. what products you like), gifts redeemed, the frequency, way, time of purchase, the type of purchase, etc., by type of products, comments, or any replies to surveys we make.
• Technical data such as for example channel - source of origin, Internet Protocol (IP) address, time zone and location, login details, browser type and version, operating system and platform, and other technology on the Devices that you use to access our Website, etc. For more details on the information we collect using cookies, please see our policy below.
• Login Data to connect to your Account or to the account of a member of the fidelity program, i.e. your username (which corresponds to your email or mobile phone number) and password.
• Profile Data as part of your participation in La route des parfums loyalty program, we collect data about your interests and consumer preferences, collecting and redeeming your reward points, participating in contests or events, and all your interactions with La route des parfums in general.
• Demographic data: age, sex, place of residence, which are collected directly from the data subject, as the case may be, or deduced from the transactions of the subjects in our Online Store, etc.
• Data collected through Cookies: Browser, IP address, products you have placed in the shopping cart but not purchased yet, the country of origin of your order, the products you are looking at in the Online Store, Wishlist with your favorites, other websites from which you were directed to us.
• Marketing data: which include your preferences in receiving promotional material from us and third parties and your preferences concerning your communication with us, whether we have your consent or you have subscribed to the La route des parfums loyalty program, your opinion on the products you have purchased from us.

We do not knowingly collect any information from anyone under the age of 15. Our services are aimed exclusively at people who are at least 15 years of age or older.In case you are under 15

Your obligation to let us know about changes to your personal information.

It is important that personal information we keep for you is up-to-date and accurate. Please let us know as soon as possible about any changes to your personal information throughout our relationship with you.

We collect DIRECTLY BY YOU the following personal information:

• At the time of submission of the order whether electronically or by telephone, you must give us your full name, product shipping address, email address, mobile phone number and payment details (credit / debit card, etc.). The card details, their confirmation, preapproval of payment and final charge are recorded in Piraeus Banks’s secure environment (SSL). The website www.laroutedesparfums.gr is by no means aware and does not handle or store your card details.
• When registering at the La route des parfums For You or when you open an Account, either through our website or through our stores, through the relevant form you fill out, you must provide us with your mobile phone number, your full name, date of birth, and a password. Optionally and if you wish, you can also provide to us your email, the date of your name day and your home address.
• To sign up to the list of recipients of our Company’s Newsletters, you must provide to us your email.
• To sign up for the contests which our Company organises from time to time, you must provide to us your personal information as determined on a case by case basis.

When communicating with us in the Company’s social media (Facebook, Instagram, etc.) and with the customer service department (except to place a telephone order), you must provide to us your personal information, such as ID, contact, or transaction details, which we will use on a case-by-case basis only to process your request.

We collect with AUTOMATIC MEANS the following data and information about you.

• By using cookies and other related technologies, we collect and/or generate data about your preferences, such as the products you view, the time and frequency of your views, the type of newsletters you open or not, their content and your communication with us after every newsletter, your Wishlist, the type of products you buy, the search terms you enter, or the links you click on in the Online Store, the products you place in the cart without completing their purchase, country of origin, language etc.
• From your Account we create the history of your orders and purchases, from which we infer your preferences, the frequency of your purchases by type, the value of the products you buy or are interested in, the time you buy, the area your stay etc.
• Data about the devices through which you visit our Website, for example the Internet Protocol (IP) address, login information, browser type and version, operating system and platform and other technology on the devices used to access our Website, etc.
• Data about the page from which you signed up and the page that you visited when you left,

We collect from third parties the following data and information about you:

• We may receive your personal information, such as your full name and e-mail address, from a friend of yours who entered your details for you to receive a voucher from us or for us to send you a gift that he has selected for you.
• If you sign up for our service through a social networking platform, we may collect the above personal data directly from the information you have provided to the platform (as long as the social networking platform is entitled to share your personal data with us).

Your personal data may be shared with us by third independent organizations when there is a legal basis for processing and they are entitled to do so. In such cases, you must be informed about the processing of your personal data from the relevant Data Protection Notice of these third parties. These organizations may include social media such as Facebook, Instagram, Viber, Twitter.

HOW do we use your personal information?

All of your above personal data, which as mentioned above, which are provided to us by you either on a mandatory or on a voluntary basis, or which we collect from third parties or are generated by automated means, are used for the following legitimate purposes. Please note that if Community or national law restricts or prohibits certain actions of the Company for which we use your data, we will discontinue the use of your information for these purposes.

In particular, your personal data are used by us for the following purposes:

• To receive your orders, process them, and ship products to you.
• To communicate with you about issues relating to the sale of our products to you.
• To manage, handle and process your payments, including the security of our financial transaction.
• To help you, as a La route des parfums member, in opening your Account with us.
• To create, keep and maintain a database with our client base and to analyse it.
• To send to you commercial communication via Newsletter, SMS, or other media (VIBER) regarding our Company's news, products, promotions and offers.
• To analyze your behavior and identify your preferences.
• To understand and analyze the results of our ads and promotions.
• To handle your requests, such as withdrawal, product replacement, etc.,
• To satisfy your rights with respect to your personal data.
• To ensure security of transactions.
• For business analyzes and enhancements, such as placing our products on the market and optimizing our products, optimizing your experience and service from us within our Online Store, managing Loyalty programs, as well as adapting your experiences to our Online Store.
• To carry out market research, statistical analyzes, marketing strategy development and marketing campaign management and inform you or our partners of any possible opportunities to participate in La route des parfums marketing or promotional initiatives.
• For other purposes for which we will notify you or will be identified on a case-by-case basis at the place where your information is originally collected

ON WHAT LEGAL BASIS do we use your personal data?

The Legal basis on which we make use of your information is either one of the following (for more
• Performance of a contract to which you are a party.
For purposes of communication either at pre-contractual stage or on matters relating to your dealings
In order to fulfill our obligations under the Sales Agreement, such as our payment, issue of documents,
To participate in a contest or draw as part of our promotions, provided that you accept the terms of
To ensure your participation in the La route des parfums Loyalty Program and to manage your Account,
In particular, the Company may process your personal data such as your email and password in order to
• Any legitimate business interest against which your data protection interests do not prevail. To manage and protect our business and website (including troubleshooting, data analysis, testing,
To prevent and deal with cases of fraud and other illegal activities for the purpose of protecting the
To provide you access to your personalized account, where you can track your transactions (your past and
We offer you services that are useful, easy to use and enjoyable, including personalized communication
To let you know about offers, products, or other actions of La route des parfums For You, if you are a
To better understand our customer base so that we can improve our services, products and promotions and
To better understand your buying habits in order to develop and improve our products and services and
To measure the effectiveness of the Company's presentation and display on third-party websites.
To analyze the effectiveness of our sales promotion and to help promote the most appropriate messages,
To perform market research, evaluation and analysis of your opinion on our products and for our
To collect and recover any financial debts to us.

To use data analysis tools to improve the site, our products/services, our relationships with customers.
When we rely on the legitimate interests of the Company as a legitimate basis for processing your
We have taken these issues into consideration, and where we believe that there is a risk that one of
• To comply with a legal obligation with which we our bound,
In the context of its activities, the Company is required to process your personal data in order to
• If none of the above apply, your consent (which you will always be requested to provide before we Your free and informed consent is the legal basis for using your email and/or mobile phone for us to
Your e-mail or mobile phone for the purpose of commercial communication via information email, SMS,
To inform you about events, special offers, promotions and other relevant issues pertaining to the
To inform you of offers or promotions of third parties working with us, provided you have given us your
To advertise our company and products in the social media to you and other people who may also be detailed explanations, please see section “Learn more”):
with the Company, such as when buying a product in order to inform you of its unavailability, to notify you that the order was executed, to communicate with you about the delivery of the product, to inform you know about changes to our terms of use or the Privacy Statement and the other policies that the Company adopts.
proper delivery of the products to you, etc., the Company may process your personal data, such as your address and contact details.
participation.
provided you have accepted the terms of use of the Program.
secure your transactions (e.g. to identify you when you log in to your Account), your email or your phone number, so that we can communicate with you in case of a problem with your Account, your phone number, so that we can communicate with you in case of a problem when executing your order.

system maintenance, support, reporting, and data retention)
public and the safety of personnel, including the video surveillance system.
pending purchases with us), products you are interested in, wish lists you have created, and for you to complete your purchases faster, etc. The details and content of the user profile are visible to you at any time.
with you as you wish and have declared, and products of your interest and benefit to you, according to your preferences.
member.
manage and improve the services offered to the registered users of the La route des parfums For You.
tailor the content of the site to your needs and preferences.

information and offers to you and other customers.
commercial policy, reputation, visibility of our trademarks and other distinctive features.

personal data (including automated decision-making and profiling), we must assess whether such processing overrides your interests, fundamental rights or freedoms that require the protection of your personal data.
your interests, fundamental rights or freedoms may be affected, we will not process your personal data unless we rely on another legitimate processing ground.
comply with its obligations under the law, such as for example the maintenance of financial data of transactions for tax purposes, the use of your email for sending a confirmation of your order execution, and so on.
process any information).
send you direct mail in the Newsletter form to your emails, or for you to receive updates on La route des parfums news and offers through SMS/VIBER on your mobile phone, when you are not for example our client or as appropriate.
VIBER etc. within the framework of our customer relationship, if you buy from us, for the development of our business activity, the optimization of commercial and technical systems, statistical analysis to improve products, optimized customer service,
Company and our products and services, according to the means of communication you have stated.
consent, using any means of communication you have stated.
interested in what we offer.